Shipping & Returns
Free discreet shipping, how to manage or cancel a subscription, and what happens if something arrives wrong.
Effective date: 9 September 2026
Shipping
- Standard shipping is free on every order and takes 3–5 business days after your prescription is filled.
- Overnight shipping is available at checkout for an additional cost.
- Packaging is plain and unbranded. There is no mention of Hard Health, HardRx or ED medication anywhere on the outside of the parcel.
- Shipping timelines begin once a physician has approved your prescription and the pharmacy has filled it, not at the moment you submit your questionnaire.
Where we ship
HardRx is available in AL, AK, AZ, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY. State telemedicine requirements vary and availability can change; your state is confirmed at checkout before any charge is made.
Tracking your order
You will receive tracking information by email once your order ships. If tracking has not updated or your parcel appears delayed, contact [email protected] or call 855-927-0390 with your order number.
Managing your subscription
You can cancel, pause or adjust your subscription at any time before your next shipment processes. Do this from your account or by contacting customer service.
The one timing rule
Once an individual shipment has been charged and processed, that shipment cannot be cancelled. You can still stop all future auto-refills from that point. If you know you want to skip or stop, contact us before your next billing date rather than after.
Returns and refunds
Prescription medication cannot be returned, resold or reused once it has been dispensed and shipped. This is a matter of federal and state pharmacy law and patient safety, not company preference, and it applies across the industry.
Contact customer service promptly if:
- Your order arrives damaged — keep the packaging and photograph it before disposing of anything.
- You received the wrong item or an incomplete order.
- Your order was lost in transit.
- You were charged after cancelling and before a shipment processed.
These situations are handled case by case and we will make them right. Refund eligibility and processing times depend on the circumstances and on your bank or card issuer.
If you are not approved
If the reviewing physician does not approve your prescription, you are not charged at all. There is nothing to refund because no payment is taken.
Damaged or compromised packaging
Do not use medication if the packaging appears tampered with, opened, or damaged in a way that may have affected the contents. Contact us instead.
Address changes
Update your shipping address in your account or by contacting support before your next shipment processes. Once an order has shipped we cannot redirect it.
Contact
Hard Health
15251 Pipeline Lane, Huntington Beach, CA 92649-1135
[email protected]
855-927-0390
See also our Terms of Service and FAQ.