Privacy Policy

How hardrx.net collects, uses, shares and protects your information — including the health information involved in a telehealth consultation.

Effective date: 9 September 2026

This Privacy Policy explains how hardrx.net collects, uses, shares and protects information when you use this website and the HardRx telehealth service. Please read it alongside our Terms of Service.

Health information and HIPAA

Getting a HardRx prescription involves sharing health information. That information — your medical history, medications, allergies and the answers on your health questionnaire — is treated as protected health information and is shared with the independent licensed physician reviewing your request and the pharmacy dispensing your prescription. It is used to provide the service you asked for and is not sold.

You may receive a separate Notice of Privacy Practices from the provider or pharmacy describing your rights under HIPAA in full.

What we collect

Information you give us

Account and contact details — name, email address, phone number, shipping address, date of birth.
Health questionnaire responses — medical history, current medications, allergies and related answers.
Payment information — processed by our payment processor. We do not store full card numbers on our systems.
Support correspondence — anything you send us by form, email or phone.

Information collected automatically

Standard technical data: IP address, browser type and version, device type, operating system, referring page, pages viewed, and the date and time of your visit. We use cookies and similar technologies to keep the site working, remember preferences and measure traffic. Most browsers let you refuse or delete cookies; blocking them may affect how parts of the site function.

How we use information

To facilitate your telehealth consultation and, if approved, fulfil and ship your prescription.
To process payments and manage your subscription.
To provide customer support and respond to your enquiries.
To operate, secure and improve this website.
To send service messages about your orders, and marketing messages where you have consented (you can opt out at any time).
To meet legal, regulatory and pharmacy record-keeping obligations.

We do not sell your personal information.

Who we share it with

Independent licensed physicians who review your questionnaire and make prescribing decisions.
Licensed pharmacies that dispense and ship your prescription.
Service providers — payment processing, hosting, shipping carriers, email and analytics — who process data on our behalf under contract.
Legal and regulatory bodies where required by law, subpoena, or to protect rights and safety.
A successor entity in the event of a merger, acquisition or sale of assets.

Security

We use reasonable technical and organisational measures to protect the information handled through this service, including encryption in transit. No system is perfectly secure, and we cannot guarantee absolute security.

Retention

We keep information for as long as needed to provide the service and to satisfy legal, medical and pharmacy record-retention requirements, which in some cases are set by state law and can extend for several years.

Your rights

Depending on where you live you may have the right to access the personal information we hold about you, to correct or delete it, to object to or restrict certain processing, to receive a copy in portable form, and to withdraw consent. Medical and pharmacy records are subject to legal retention rules that can limit deletion.

To make a request, email [email protected] or call 855-927-0390. We may need to verify your identity first.

California residents may have additional rights under the CCPA/CPRA, including the right to know what is collected and to request deletion. We do not sell personal information as defined under California law.

Children

This service is for adults only. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us with information, contact us and we will delete it.

Marketing communications

You can unsubscribe from marketing email at any time using the link in any message or by contacting us. We will still send transactional messages about your orders and prescriptions.

Changes

We may update this policy. The revised version will be posted here with a new effective date, and continued use of the site after that constitutes acceptance.

Contact

Hard Health
15251 Pipeline Lane, Huntington Beach, CA 92649-1135
[email protected]
855-927-0390